Academic News

The following are responses from Mitch Hyndman, a 2007 graduate of Hotel and Restaurant Management.

Where do you work and what’s your current position?

I am the Brand Home Manager for Church Road Winery. Although we are owned by Pernod Ricard Winemakers, we are the second-largest alcohol and wine producer in the world. Other brands within our portfolio that you may be familiar with are Absolut Vodka, Chivas Regal, Beefeater Gin, Brancott Estate and Mumm. Within Pernod Ricard there are 52 Brand homes worldwide.

Church Road is one of the oldest and most awarded wineries in New Zealand and has wines that range from $20-250 per bottle.

What are three career steps you’ve taken since graduating from Red River College?

1. In-Room Dining Attendant – Fairmont Winnipeg – Making moments into memories, life is about experiences. Some of the smallest gestures can change a person’s day. Every day gives the opportunity to make these memories and the smallest details matter.
2. Front Office Manager – The Farm at Cape Kidnappers – Understanding expectations; everyone is different. How do you manage them? At this level, multiple small errors can become a big issue with one’s realm of expectations. The Farm at Cape Kidnappers is a Relaix Chateau Luxury Lodge.
3. Brand Home Manager – Church Road Winery – #everydetailsmatters, Premium Brand, Premium Products, Premium Experiences. I feel I have an interesting role as it is to balance our consumers’ expectations while giving the best experience possible by conveying my passion for experiences!

What are some highlights of your professional life after graduation?

1. Working with someone who could arguable be New Zealand’s best Wine Maker to make experience’s at Church Road.
2. Meeting some famous Chefs /Golfers – Rick Stein, Heston Blumenthal, Thomas Keller, Steve Williams (Tiger’s Caddie).
3. Meeting travelers from basically my home town on the opposite side of the world. The world is smaller than you think.

How did your time at Red River College help you achieve your goals?

Red River College gave me a great framework to work from and a basic understanding of tourism. The experience that I gained from RRC kindled my passion for experiences, especially food and wine. I love food and wine and will further follow cuisine throughout the world. Life is about experiences especially the ones you can share. Pernod Ricard has 19,000 employees and the opportunities are endless.

The following are responses from Lisa Hunt, a 2015 graduate of Hotel and Restaurant Management.

Where do you work and what’s your current position?

I am currently the Events & Volunteer Planner for the University of Manitoba Students’ Union (UMSU). I also work part-time as a Lead Wedding Coordinator with Alexandra Lillian Weddings & Events.

What are three career steps you’ve taken since graduating from Red River College?

Since graduating, I have:

1. Attended volunteer management workshops to bridge the gap between event planning and running fundraising and volunteer programs
2. Worked at national and local charities and not-for-profits managing volunteers and coordinating signature events
3. Joined an event planning business to assist with, and ultimately coordinate, weddings

What’s a highlight of your professional life after graduation?

One of the biggest highlights of my professional career was the first wedding I had the opportunity to be the Lead Coordinator on. It gave me a huge confidence boost that I have carried throughout my career in the varied events I have coordinated since. Helping a couple to see the wedding they dreamed of come to life is one of the best feelings, and so special to be able to share with them.

How did your time at Red River College help you achieve your goals?

The program at Red River College helped to prepare me for these opportunities by providing me with the hands-on experience of co-op work placements tailored specifically to my chosen path. The support of the instructors was invaluable. They shared knowledge and advice that helped give me a positive edge on getting into the workforce.

The following are responses from Lisa Harms, a 2012 graduate of Tourism Management.

Where do you work and what’s your current position?

I am currently the Team Lead, Events and Catering at Assiniboine Park Conservancy.

What some career steps you’ve taken since graduating from Red River College?

Since graduation, I have worked for Assiniboine Park Conservancy. I started as a Park Event Assistant (seasonal position) during my first year of co-op and after graduation I was hired as an Event Coordinator, where I’ve since been promoted to Team Lead.

What’s a highlight of your professional life after graduation?

Being prompted to Team Lead was a big highlight for me. Seeing all my hard work and dedication for my job being rewarded in that way was a major accomplishment. Another highlight is planning and executing many of the events within Assiniboine Park. Being part of so many fundraising events that are making a difference in the city is a very heartwarming and humbling experience.

How did your time at Red River College help you achieve your goals?

Red River College taught me the value of working hard and pushing myself to achieve my goals. I have been able to grow and further my career at Assiniboine Park because of my co-p placement. That first summer, I was able to show my skills RRC had taught me which was one of the reasons I was hired back as an Event Coordinator after graduation and have since been able to grow within the organization.

The following are responses from Laniel Smith, a 2006 graduate of Hospitality and Tourism Management.

Where do you work and what’s your current position?

I’m the owner of Marion Street Eatery.

What are some career steps you’ve taken since graduating from Red River College?

I have never gone a day of my working life without working within the service industry. I’ve worn many hats within the industry starting as a line cook and dishwasher at the local ski hill.  I grew up in the service industry as my family has owned and operated the Marion Hotel since 1984.

I am a graduate of the Hospitality and Tourism Management program, 2006. Throughout my time at the College, I competed in the Canadian Skills completion for two years placing third at the 13th annual Canadian Skills competition (volunteered for two years after graduating).

First co-op, and where I continued to work throughout my time at the College, was at Amici/Bombellini/Amici catering where I gained knowledge in the fine dining experience – here I was restaurant busser and dishwasher, catering server and assistant to a server.

After graduation I went on to work at Bergmanns on Lombard which specializes in serving the finest food catering experiences and event planning. I started as banquet server setting up and serving private events eventually moving into a lead role as front of House manager. This position taught me how to offer guests the hospitality experience and gave me the opportunity to work alongside the incredibly talented David Bergmann and his culinary team to create unique and memorable dining experiences.

Afterwards, I took to my current and most rewarding role in the family business at the Marion Hotel in 2011.

In 2014, I had the opportunity to pursue one of my ultimate life goals of opening a restaurant – an achievement I still am grateful to get to enjoy everyday. The Marion Street Eatery – a neighbourhood food spot serving up good food made simple.   The eatery was opened alongside my most cherished friend, business partner, Red River College Culinary Arts grad and now RRC School of Hospitality and Culinary Arts instructor Melissa Hryb.

In 2018, we recently appointed past RRC graduates Camila Gamboa and Hayley McMurray to operate and run the Eatery. I have since chosen to take on a larger role as General Manager of the Marion Hotel (where I learn something new everyday). The Marion Hotel is a local institution and community hotel which I operate alongside my sister Milanne, graduate of the RRC Business Development program, and father Doug.

What’s a highlight of your professional life after graduation?

The highlight of my post graduate career lies in the eyes of our employees and our regular customers at the Hotel and Eatery. I love developing and building relationships, I love good food and I love making people happy. This community continues to ignite my passion for the industry.

I am a proud member of Manitoba’s hospitality industry. The RRC Hospitality and Tourism program has made an impact on my life – the skills I learnt and the connections I made gave me the confidence to take on and make a mark on my own personal career.  The College gave me confidence through knowledge and it taught me that my own dedication is my own destiny.  The College taught me to set high standards for myself, and to those I employ, and taught me to bring true professionalism to my endeavours.

How did your time at Red River College help you achieve your goals?

Since graduating, I continue to challenge myself through personal and professional development programs and lots of community involvement. I choose to always stay connected and to stay involved – I will forever be thankful to Red River College as they gave me my foundation and I am now responsible for its success.

I will continue to be passionate, I will continue to work hard and to empower those within our industry. I will continue to be creative, different and unique and I believe that great things start at Red River College.

The following are responses from Jennifer Thompson, a 2009 graduate of Tourism Management.

Where do you work and what’s your current position?

I’m the Director of Events and Catering at the Winnipeg Football Club.

What are three career steps you’ve taken since graduating from Red River College?

1. Upon completing the Hospitality and Tourism Management Program at Red River College, I applied and took a position with Walt Disney World as a Cultural Representative at the Canadian Pavilion in Epcot. This was a one-year position based on the type of US work visa that I had.
2. Following my position with Walt Disney World, I had a desire to remain with the company and applied for a position with Disney Cruise Lines. Upon being hired with Disney Cruise Lines I started as a Guest Services Representative and was rapidly promoted working in positions as Guest Service Systems Coordinator, Groups and Events Manager, Guest Relations Manager and Concierge Manager.
3. Upon leaving Disney Cruise Lines, I spent a few months in South Africa before returning home where I was hired with the Winnipeg Football Club as a Catering and Events Manager. Approaching nearly five years with the Winnipeg Football Club, my role has changed and expanded significantly to where I am currently the Director of Events and Catering, managing such areas as stadium events, catering, premium game day service, community relations, game day entertainment and halftime.

What’s a highlight of your professional life after graduation?

A highlight was my time with Disney Cruise Lines. When I first started with them, I was out of my comfort zone doing something completely foreign and new to me. I quickly fell in love with working on cruise ships. I loved working for an amazing company who taught me so much and what customer service really is and I cherish the time with them that allowed me to travel and see the world.

How did your time at Red River College help you achieve your goals?

Above anything else, I think that the program gave me confidence. Through the classes, it gave me the knowledge to feel confident in my abilities, and what I could bring to the industry.

The following are responses from Jamie Kerslake, a 2009 graduate of Hotel and Restaurant Management.

Where do you work and what’s your current position?

I’m the Lead Planner with Madeline’s Weddings & Events.

What are three career steps you’ve taken since graduating from Red River College?

1. Took the Wedding Planning Institute of Canada course to become a Certified Planner.
2. I continued working at Bridge’s Golf Course (where I did my co-op) and familiarized myself with all of the décor and planners in the city to determine who I wanted to apply for .
3. I approached Madeline’s Weddings & Events and was hired based off the experience they had with me at Bridges.

What’s a highlight of your professional life after graduation?

Madeline’s Weddings & Events was nominated for and won the top choice award for Event Planner of the Year! This award is voted on by our industry peers and past clients, so it felt amazing to be not only be nominated but to also win!

How did your time at Red River College help you achieve your goals?

I use the skills I attained in school on a regular basis! I was hired at Bridge’s Golf Course because of my serving and bartending skills and I was promoted there because of my leadership skills. I was promoted at Madeline’s Weddings from Assistant Coordinator to Lead Coordinator within my first season because I had the knowledge and skills to troubleshoot & stay calm in a stressful situation and speak confidently and give direction to a group of people. All of these skills I learned or mastered during my time at Red River College.

The following are responses from Hayley McMurray, a 2014 graduate of Hotel and Restaurant Management.

Where do you work and what’s your current position?

I’m the Front of House Manager at Marion Street Eatery.

What are three career steps you’ve taken since graduating from Red River College?

1. My first big career step was accepting a position at Walt Disney World for my second co-op program. I grew as a server in a fine dining restaurant, plus was encouraged to think outside of the box when it came to “creating magical moments” for guests.
2. My second step was accepting my first managerial position at Marion Street Eatery. The Eatery was the perfect place to take this step as it was run by two strong females who also attended to Red River College and were willing to help me learn. The Eatery is all about providing comfort to guests and I’ve immensely enjoyed being in this type of setting. Being a smaller company, I get to really connect with the tight-knit staff and take on a lot of different responsibilities.
3. The third step would be the continued education I have done with Manitoba Tourism Education Council. I’ve been able to take away lessons from each class there and apply them to my position within the Eatery.

What’s a highlight of your professional life after graduation?

My biggest highlight is gaining the manager position at Marion Street Eatery. I never expected to get into a manager role as soon as I did after school. I was very appreciative to have gotten the chance to grow and prove myself as a leader. Plus, it’s a very positive work environment.

How did your time at Red River College help you achieve your goals?

Of course everything I learnt from all of my classes and instructors at the College has helped me move forward in my career. But the biggest aid I’ve gotten from the school is through the networking they provide. My goal of becoming a manager came faster than expected as it was an instructor who got me the interview with Marion Street Eatery, and I’m forever grateful! Also, by still keeping in touch with RRC now, I fell I still get to network and connect with multiple people in the industry. The College itself creates a great community.

The following are responses from Crystal Seman, a 2010 graduate of Hotel and Restaurant Management.

Where do you work and what’s your current position?

I’m the Sales Administrator for Tourism Winnipeg, a division of Economic Development Winnipeg.

What are three career steps you’ve taken since graduating from Red River College?

1. The skill set from experience and the hands-on education I received from RRC allowed me to excel by advancing in my first job after graduation to a newly created position that encompassed social media and online reputation management. I quickly began to manage the hotel’s online reputation through channels such as TripAdvisor and other online booking and review sites. My work in this area created a voice for my employer to be able to respond to and manage online reviews, increasing our online hotel rating across many platforms and applications.
   Completed three month Hotel Revenue Management Certificate program through eCornell (Cornell University’s online platform).
2. I was selected to be part of the brand’s national revenue management team for Catering Services, reporting on and assisting the Director of Conference Services and the Catering team to meet and exceed revenue goals while consistently placing top five properties in the company for forecast accuracy.
3. Moving to Tourism Winnipeg, I am able to put my experience and education to work again as I support our Sales Team in attracting large conventions and special events to the city. Having the hospitality and revenue management experience I am a strong asset to Economic Development Winnipeg  in supporting not only our sales and management teams, but also our local members and partners.

What’s a highlight of your professional life after graduation?

Working at our city’s DMO and having the ability to advocate for and liaison with the local tourism industry. Working with previous employers and my own industry mentors together to promote our city and our tourism assets to clients around the world.

How did your time at Red River College help you achieve your goals?

I started my education at RRC as a mature student. The level of professional education, mentorship, and support far exceeded my high expectations. The instructors are truly experts in their field, they all have real-life experience on top of their teaching backgrounds. Many were also graduates of the very same program, which shows the success of the program has not only been long standing, but the passion and life-long dedication to learning has brought these industry professionals back to Red River College.

Hospitality started as an interest for me and Red River College gave me the foundation to grow from. Hospitality has become a true passion of mine and I attribute that to the strong start I received at Red River College. Now working at our city’s destination marketing organization, I could not think of a more fitting position for me to use my skills, education, and experience to play a crucial part in promoting our city to increase visitation, develop long-term tourism strategies, and support our local tourism industry.

The following are responses from Carson Robertson, a 2011 graduate of Hotel and Restaurant Management.

Where do you work and what’s your current position?

I’m an Account Executive for Marriott Canada Account Sales.

What are three career steps you’ve taken since graduating from Red River College?

1. Once I received the two-year diploma from Red River College I decided to continue my education at Ryerson University in Hospitality and Business Management – Graduated from Ryerson in June 2013.
2. Six months after graduating I received a job as a Sales Coordinator at Starwood Hotels in the sales cluster office which looked after four Toronto-based properties. Within three years, I had moved from coordinator to Sales Specialist to then Sales Manager!
3. In 2017, the Marriott/Starwood merger went through and I had the amazing opportunity to move to the Canadian Marriott Sales Office in Toronto, now selling seven properties across downtown Toronto! After eight months, I moved into my current position looking after over 40 accounts for our Marriott Hotels across Canada.

What’s a highlight of your professional life after graduation?

When I graduated from Red River College in 2013, I had described my ideal future job to my teachers, which was a position in sales and the position I have now is exactly what I described. Looking back at my ‘short’ time in the hospitality industry, I am so proud of where I am now.

How did your time at Red River College help you achieve your goals?

Red River College was a vital step to get me to where I am now. The unique Hospitality/Tourism program they offered sparked my love for hospitality and set me on a path for success. Their partnership with other universities allowed me to continue my education and follow my career goals.

For term two of Community Older Adults Clinical, a group of students were at Windsor Park Place; however, due to the pandemic, clinical practice has required some modifications and creativity. Since students had very limited site visits, they had to rely on other means to identify health needs in the community. The tenant resource coordinator for the building was very helpful in providing a list of ideas for the public health education topics based on needs she identified in this building, and students choose the topic “Nutrition: Diabetes and Healthy Heart” in term one, which included providing the chef at the building with a recipe booklet, and “Staying Physically and Mentally Active”, for the second term, since this topic is very relevant to the current situation, with many tenants being isolated and with a lack of activities, both physically and mentally.

Students also conducted a windshield survey, which consisted of driving around the area and looking up some statistics and community resources online. In term two, students identified two areas of concern. First, there are no big box stores (such as Superstore, Sobeys, or Walmart) near Windsor Park Place, and secondly, students noted a lack of road signs pertaining to speed limits in the area. In conversation with some local residents who were out walking during this assignment, students found out that they are concerned about speeding in the area. One sign was also occluded by tree branches. Students discussed ways to help address these issues and made some phone calls. They then wrote a letter to the local MP, expressing their concern for safety due to speeding in the area, advocating for proper signage, repositioning of the obstructed sign and a crosswalk on Elizabeth Road. Additionally, students made a brochure to inform the tenants at Windsor Park Place about grocery stores, transportation, medical services, government services and some other relevant services in the area.

Post by Janet Zacharias – Nursing Instuctor