New
IT Operations
Manage and maintain the technological services that keep businesses running.
Merge customer service skills with technical knowledge to start a rewarding career in information technology.
Information technology operations professionals are service-minded experts who put customer experience and the needs of the business first.
Through the IT Operations program, you will develop the communication, customer service and technical support skills you need to assist various businesses and organizations across industries.
In this program, you’ll learn to manage software, hardware and cloud services and provide network administration, storage, information security, device management, cloud management and help desk services. You’ll also develop the fundamental IT knowledge, communication strategies and learning techniques you need to continue growing your skills, advance your career goals and pursue new opportunities.
-
Program TypeFull-time
-
CredentialDiploma
-
Program DeliveryProgram courses are delivered primarily in person, with some components delivered online. See locations to understand where the in-person components of this program take place.In-person hybrid
-
In-person LocationExchange District Campus
-
IntakesFall and Winter
-
Program Length2 years
-
Total Tuition / Fees for CoursesEstimated total tuition fees for all terms of this program for domestic students. Other fees not included in this total include textbooks, supplies, application fee, etc. Learn more ›$24,500 – $27,100
-
How to EnrolThis program requires a formal application. Find out how to apply ›Application required
-
Application TypeRRC Polytech programs have different types of applications. Learn more about application types ›Direct entry
-
Work-Integrated LearningWork-integrated learning includes opportunities like co-op, field and clinical placements, internships and industry projects.Gain hands-on experience with real work opportunities
-
Indigenous PathwayAn Indigenous Pathway program is available. Learn more ›Program pathway available to Indigenous learners
-
International ProgramFind out about the services and supports available to international students. Learn more ›Open to students from around the globe
Experience a Polytechnic Education
Full-time Delivery: Something New Every Term
In this program, you will develop the information technology and business skills you need to manage processes and support IT services for internal and external clients.
TERM 1
Explore customer service philosophies and communication strategies as you develop foundational skills in IT technology, networks and hardware.
TERM 2
Develop core IT management skills, practice customer service skills and learn to assess IT system security.
TERM 3
Learn to set up cloud services and recover data, explore business continuity and disaster recovery strategies and expand your professional communication skills.
TERM 4
Build professional connections, gain work experience and solve real-world problems by completing a co-op placement or industry project with a local organization.
Employment Potential
Prepare yourself for career success
Potential Grad CAREERS
- Application support systems analyst
- Client success manager
- Configuration management specialist
- Corporate support specialist
- Desktop support technician
- Incident management analyst
- Infrastructure systems analyst
- IT help desk associate
- IT operations analyst
- IT service delivery analyst
- IT service desk technician
- Technical support specialist
- User support technician
What to Expect in This Program
Get Prepared for the Future of Work
Excel with practical learning and experienced instructors, all focused on your success. With an employer-driven education, you won’t just be ready for a career – you’ll be prepared to stay in front of what’s ahead.
Applied Research
Bridging Theory and Practice for Real-World Impact
RRC Polytech is a leader in applied research in Canada. Matching industry needs with College resources and facilities drives innovation and growth in our province — and beyond.
Connect theoretical knowledge with practical solutions, foster innovation and contribute to industry advancements as part of this program.
Graduate Success
Information technology is an essential service that organizations and individuals rely on daily. As technology evolves and businesses grow, IT operations professionals constantly update their expertise to help manage and support our increasingly digital world.
Build the skills employers need
IT Operations students will confidently graduate with versatile, highly sought-after skills. Through this program, you’ll develop the IT knowledge, customer service and communication skills and real-world work experience you need to excel and take advantage of new opportunities and industry demands.
Stay ahead of the industry
RRC Polytech’s IT Operations is the only post-secondary training program of its kind in Manitoba. RRC Polytech works closely with industry partners to quickly understand market needs and help you develop the practical skills and technical knowledge you need to start your career and surpass employer expectations.
Explore your employment potential
RRC Polytech’s IT Operations is the only post-secondary training program of its kind in Manitoba. RRC Polytech works closely with industry partners to quickly understand market needs and help you develop the practical skills and technical knowledge you need to start your career and surpass employer expectations.
Who Should Enrol?
Turn your talents into academic success
As an IT Operations student, you are passionate about technology and are excited to expand your knowledge. You enjoy working with others and have excellent customer service skills. You are also a patient and persistent problem solver with strong computer skills and a talent for troubleshooting.
Students that excel in this program often share these interests, skills and personality traits.
PERSONALITY TRAITS
- Adaptable
- Both introverts and extroverts
- DIYer
- Patient
- Technical thinker
SKILLS
- Adaptability
- Communication
- Positive attitude
- Problem solving
- Troubleshooting
INTERESTS
- Technology
- Hardware
- Cloud services
- Help desk
- Processes
- Networks
- Technical support
- Customer service
- Gaming
- Technology
All the Information You Need
MAKE AN INFORMED DECISION
ADMISSION REQUIREMENTS
Ensure signup goes smoothly and understand program requirements before registering. Review required documents and procedures to make sure you’re prepared to enter this program.
LOCATION, DATES AND FEES
Start planning with peace of mind and get the information you need on one easy-to-find page. Review start dates, locations, book and equipment costs and program fees.
SCHOLARSHIPS
Celebrate and motivate your learning. Whether you’ve sprinted through the first term or just received your acceptance letter, find a variety of bursaries, scholarships and awards.
OTHER INFORMATION
Explore our Catalogue for more detailed information, including a program outline, course descriptions and everything you’ll need to plan and prepare for your future success.
DATES AND FEES
Start preparing with peace of mind. View information about courses and sections, including locations, delivery methods and costs. It only takes minutes to register and further your future.
LIST OF COURSES
Plan out your preferred learning journey. Review a summary of this program’s courses to discover what you’ll learn and how an RRC Polytech education will help your career.
ADMISSION REQUIREMENTS
Ensure signup goes smoothly and understand program requirements before registering. Review required documents and procedures to make sure you’re prepared to enter this program.
OTHER INFORMATION
Explore our Catalogue for more detailed information, including a program outline, course descriptions and everything you’ll need to plan and prepare for your future success.
Begin Your Journey
Get Started with RRC Polytech
Start Your Application
Your future is within reach, and we’re here to help you achieve it. Experience industry-focused opportunities available at RRC Polytech and develop the knowledge and skills to grow, lead and excel in your future career.
Funding Your Education
Support yourself while pursuing your RRC Polytech education. You may be eligible for loans, grants and scholarships to help tackle your financial needs.
Future Student Events
Explore our upcoming information sessions and events to learn more about our programs and to get your questions answered.
RRC Polytech campuses are located on the lands of Anishinaabe, Ininiwak, Anishininew, Dakota, and Dené, and the National Homeland of the Red River Métis.
We recognize and honour Treaty 3 Territory Shoal Lake 40 First Nation, the source of Winnipeg’s clean drinking water. In addition, we acknowledge Treaty Territories which provide us with access to electricity we use in both our personal and professional lives.