IT Solutions would like to make the College community aware of a resolution to issues with Adobe Acrobat Reader that occurred on August 23.

IT Solutions has identified the issue which caused Adobe Acrobat to be removed on some College workstations/laptops and has completed steps to avoid this issue from occurring on additional workstations/laptops. For some affected by the issue the resolution was a reboot allowing IT systems to repair the issue but this hasn’t worked for all staff. If you were impacted and are still having an issue with opening Adobe Acrobat Reader on your workstation/laptop, please follow the steps below.

Steps to resolve Adobe Acrobat removal from your computer

Please perform the following actions:

1. Right click on Start.
2. Click on either Apps and Features in Windows 10 or Installed Apps in Windows 11.
3. Click Adobe Acrobat DC.
4. Click Modify.
5. Click Next on the Adobe Acrobat DC Application Maintenance window.
6. Select Repair, and then click Next.

These actions will restore Adobe Acrobat on your computer.

If you require direct assistance from an ITS Staff member on this issue please submit an ITS Service Desk ticket and a staff member will contact you to assist in resolving the issue.

Need IT help?

• ITS Help Resources has many self-help categories designed to help you solve common IT issues. ITS adds new pages all the time, so visit this resource often!
• ITS Service Desk is the website to use if you have already explored the Help Resources pages and still cannot find the answer you are looking for. You can submit a new support request to receive help directly from an ITS team member.