Unlock your College account

Your College account will become locked if a computer, cell phone, or person attempts to log on with your user name and fails multiple times. If you know what caused your account to become locked and have corrected the issue, please wait 30 minutes and try to log on again.

If you have recently changed your password and are not sure why your account is locked, please verify that you have updated your password in the following commonly overlooked places:

Cell phone Wi‑Fi password
Cell phone email account password
Laptop Wi‑Fi password

NOTE: Failing to update the password stored in these locations will result in a continuously locked account until you resolve the issue.

If your account remains locked after following the above instructions, email servicedesk@rrc.ca with a personal email address, and provide:

Your name
Student/Employee number
Detailed description of your issue
The steps you have taken to resolve the issue

Please be advised that this email address is not monitored evenings, weekends, statutory holidays, or College holidays.

Unable to connect to the College’s wireless network

If you are unable to connect your laptop, tablet, or cell phone to the College’s wireless network, open the Connect to Red River College wireless – Troubleshooting tips webpage.

Troubleshooting staff password concerns

Update your cached credentials in Windows, using the following:

Change your password at an off-site location

Connect to VPN.
Change your password.
Click the Windows key, and the ‘L‘ to lock your screen.
On the log on screen, enter your new password.

Change your password on campus, on the College Wi-Fi network

Plug into the College network.
Change your password.
Log off your computer.
Log on your computer with the your new password

NOTE: If you use a College‑issued mobile phone or tablet, you must change your password on these devices as well.

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