Information Technology Solutions

Move junk email to Inbox

Information Technology Solutions (ITS) uses an updated staff email security feature; a cloud-based filtering service that helps protect our organization from spam and malware. This is already working to secure both your incoming and your outgoing email. It will filter and inspect all emails that are received at College email addresses. When one is deemed of concern, it will be placed into your Junk Email folder.

NOTE: Email placed in the Junk Email folder, will be held there for 30 days, and then they will be deleted. For more information, please see Email Security FAQ.

If Outlook has moved an email to your Junk Email folder that you want in the Inbox, please use the following instructions.,

Move a single email back to your Inbox

  1. In your Junk Email folder click to highlight the email you want to move.
    junk email folder
  2. Click Move, and then click Inbox.
    move to inbox

    NOTE: You may also click Move to a different folder or click Create new folder.

Always move an email and future emails from a specific sender

  1. In your Junk Email folder, click to highlight the email, click Report, and then click Not junk.
    report not junk
  2. On the Report not junk window, verify that the email listed is the one that is not junk, and then click Report.
    added to safe senders list

    IMPORTANT: If you believe the email sender and/or the contents are phishing, you may click Report phishing instead. You can find more information about phishing on the Cyber Security home page.

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RRC Polytech campuses are located on the lands of Anishinaabe, Ininiwak, Anishininew, Dakota, and Dené, and the National Homeland of the Red River Métis.

We recognize and honour Treaty 3 Territory Shoal Lake 40 First Nation, the source of Winnipeg’s clean drinking water. In addition, we acknowledge Treaty Territories which provide us with access to electricity we use in both our personal and professional lives.

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