Cisco IP desktop telephone user instructions

For a description of your telephone’s buttons, refer to the Overview of Cisco 7942 & 7962 IP telephones section on this page. If you are looking for user instructions for your specific telephone model’s features, refer to the Cisco IP telephone models section for links to Cisco’s online documentation.

If you are looking for instructions for listening to your voicemail messages, open the Staff voicemail user instructions Help Resources page. To download and print a one‑page quick reference chart for listening to your voicemail messages, click Voicemail quick reference guide.

Overview of Cisco 7942 & 7962 IP telephones

Cisco Unified IP Telephone 7942G	Cisco Unified IP Telephone 7962G

Option	Name	Description
1	Line or speed‑dial button	Opens a new line, speed dials the number on the LCD screen, or ends a call. The Cisco 7962 model offers six lines (or speed dial buttons), while the 7942 model offers two.
2	LCD display	Displays time, date, phone number, caller ID, line/call status, and soft key tabs.
3	Foot‑stand adjustment	Allows you to adjust the angle of the telephone base.
4	Message button	Provides access to voicemail system.
5	Directories button	Provides access to call history and online telephone directories.
6	Help button	Displays help for a telephone button or function on the LCD screen.
7	Settings button	Provides access to settings, including ring sound and screen contrast.
8	Services button	Provides administrators with an unassigned button so they can add applications in the future.
9	Volume button	Sets the speakerphone, headset, handset, and ringer (when the telephone is idle) volume.
10	Speaker button	Turns the speakerphone on and off.
11	Mute button	Turns the mute feature on and off.
12	Headset button	Turns the headset function on and off.
13	Navigation button	Allows you to scroll through LCD options or incoming calls.
14	Keypad	Functions as a traditional telephone dial pad.
15	Soft keys	Activates the function listed at the bottom of the LCD display (above the corresponding soft key). Different soft key functions are available depending on the telephone’s state, e.g., on hook or off hook.
16	Handset with indicator light	Functions as a traditional telephone handset, with a light strip that blinks when the telephone rings and remains lit to indicate when a voice message is waiting.

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Cisco IP telephone models

Cisco 7000‑series telephones	Cisco 8000‑series telephones
For 7000‑series telephones, the model number is located at the top right‑hand corner of your telephone (refer to image above).	For 8000‑series telephones, press the Applications button (refer to image above), select Phone information, and the Model number field displays your phone model.

Visit the following Cisco user support document links for your specific telephone model:

7841

• Quick reference guide
• User guide

7940 & 7960

• Quick reference guide
• User guide

7942 & 7962

• Quick reference guide
• User guide

7945, 7970, & 7975

• Quick reference guide
• User guide

8811 & 8841

• Quick reference guide
• User guide

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