Information Technology Solutions

Fix Outlook credential prompt

An Outlook credential prompt is a window that opens repeatedly and contains a request for you to input your College user name and password. You will receive this prompt if your Outlook is searching for a SharePoint teamsite name or a library/list name, that originally had a teamsites.rrc.ca domain link, but it now has a sharepoint.com domain link.

Although some teamsites.rcc.ca SharePoint sites no longer work, your system might still be trying to connect to them from your SharePoint Lists in Outlook. The only way to stop this prompt is to remove the SharePoint teamsites that contain those teamsites.rrc.ca domain links from your SharePoint lists in Outlook.

To fix your Outlook credential prompt issue, follow these steps:

  1. In Outlook, click the File tab.
    click file
  2. In Backstage view, click Account Settings, and then select Account Settings in the drop‑down menu.
    click account settings and account settings

    IMPORTANT: When the Account Settings menu opens it defaults to the Email tab. Do not highlight your email address or click Remove, as your email profile will be removed and you will lose access to your College email account.
    email tab

    If this happens, IT Solutions will need to recreate your email profile. Please click ITS Service Desk website to submit a Service Desk ticket.

  3. On the Account Settings menu, click the SharePoint Lists tab, and then click the option below according to whether the domain link or the team name or the library/list name are listed:

Teamsites.rrc.ca domain link

When the teamsites.rrc.ca domain link appears in the Parent Site column:

  1. Click the link to highlight it, click Remove, and then click Close when complete.

    click sharepoint lists tab verify and click the teamsite link and then click remove

    NOTE: Repeat this process as many times as needed to remove all the links with the teamsites.rrc.ca domain link.

Teamsite name or a library/list name

When the teamsite name or a library/list name appears in the Parent Site column:

  1. Click the name to highlight it, and then click Change to review the domain link.
    click sharepoint lists tab click the teamsite name and then click change
  2. On the SharePoint List Options menu, in the Location field, confirm that the link contains the teamsites.rrc.ca domain, and then click Cancel to return to the Account Settings menu.
    verify address is old and then click cancel
  3. On the Account Settings menu, click to highlight the team name or the library/list name that you want to remove, click Remove, and then click Close when complete.
    click sharepoint lists tab click the teamsite name and then click remove

    NOTE: Repeat this process as many times as needed to remove all the links with the teamsite name or a library/list name.

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RRC Polytech > Information Technology Solutions > Help Resources > SharePoint (teamsites@rrc.ca) > Fix Outlook credential prompt

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