Connect to Red River College wireless

RRC Polytech provides support for the RRCWireless network at the Notre Dame and Exchange District Campuses.

Full wireless access is available at the following RRC Polytech locations:

• Exchange District Campus – The Roblin Centre, Patterson GlobalFoods Institute, and Manitou a bi Bii daziigae
• Notre Dame Campus – All buildings, as well as common areas such as the library, cafeterias (Buffalo, Voyageur), Cave Lounge, and North and South Gyms
• Stevenson (Airport) – Winnipeg campus
• Regional Campus Locations – Steinbach Campus, Portage la Prairie Campus, Stevenson (Southport), Winkler Campus, and Selkirk Campus
• Other Locations – RRC Polytech provides wireless network access to other regional campuses independently. Please refer to your regional campus administration for log on credentials.

Device‑specific instructions

• Connect to RRC Wireless – Device‑specific instructions
  • If the RRCWireless network is in the list of available networks.
• Configure RRC Wireless – Device‑specific instructions
  • If the RRCWireless network is not in the list of available networks.
• Forget RRC Wireless – Device‑specific instructions
  • To forget the RRCWireless network in order to connect again with a changed password.

Troubleshooting tips

1. For detailed information about connecting to the RRCWireless network, refer to the Device‑specific instructions section.
2. Ensure that you are connecting to the RRCWireless network.
   NOTE: Do not attempt to connect to the RRC Guest network. This network is for guests at the College and requires a special username and password, which you can obtain only by submitting a Service Desk ticket at the ITS Service Desk website in advance of visiting the College. Only ITS can provide RRC Guest network credentials.
3. If you have recently changed your password on your computer but have not changed it on your mobile device, your device might try to automatically connect to the network using your old password and will be locked out.

   To fix this problem, follow these steps:

   1. Open the Forget RRC Wireless – Device‑specific instructions to forget the RRCWireless network.
   2. Wait 35 minutes.
   3. Reestablish your RRCWireless connection using your new password. Open one of the following:
      • Connect to RRC Wireless – Device‑specific instructions
      • Configure RRC Wireless – Device‑specific instructions
4. Update your Windows wireless adapter driver to connect using the required WPA2 Enterprise protocol. Refer to your laptop manufacturer’s website for updated wireless adapter drivers.
5. If your wireless stops working, ensure that you are within range of the RRCWireless signal.
6. If there is no list of available networks showing, ensure that you have enabled Wi‑Fi on your device.
7. The RRCWireless network uses DHCP, which is a protocol used to quickly provide automatic IP addresses over the network. If you cannot connect to the network, ensure that your wireless network adapter is setup to automatically obtain an IP address and DNS server address. Open the following webpages for instructions on configuring your device’s network adapter settings: Windows, Mac, Apple mobile devices, and Android.
8. If you still cannot connect to the network, turn off your Wi‑Fi, forget the RRCWireless network using the Forget RRC Wireless – Device‑specific instructions, then manually add the RRC Wireless network using the Configure RRC Wireless – Device‑specific instructions, ensuring that all settings are correctly entered, and then turn your Wi‑Fi back on.

Wireless FAQ

What College Wi-Fi network should I use?

Current staff and students should connect to the RRCWireless network, using their College username and password. Open the Device‑specific instructions section.

How come I cannot use the RRC Guest network?

Staff and students must access the RRCWireless network using the same College username and password that you use to access HUB.

I am a returning student, how come I cannot connect to the RRCWireless network anymore?

As a returning student, you were likely required to change your password over the summer. Although your new password provides you with access to the College network, your personal devices might still be trying to connect using your previously saved password.

Refer to the Forget RRC Wireless – Device‑specific instructions to forget the network, and then reconnect to the RRCWireless network using your new password.

I am within range of the RRCWireless network, how come I cannot connect to the Internet?

Unlike open wireless networks, similar to those found at Starbucks® or McDonalds®, you must enter the same username and password that you use to access the RRC Polytech network in order to connect to the RRCWireless network. Make sure you enter the correct credentials, and if you receive a message asking you to “trust” the network, click Trust or Connect, and you can begin using the network.

I “forgot the network” and then I tried to connect using my new password. Why am I still unable to access the network?

Although you followed the instructions to forget the network, one of your personal devices is likely trying to automatically connect to the network using your old password. This will cause the College’s network security system to lockout your device. Wait 35 minutes after you forget the network, then try to connect again, with your new password. Your locked out device will then access the RRCWireless network.

I still cannot connect to the network, even after using the above information. Where can I get further support?

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