Staff voicemail user instructions
Staff desktop telephone voicemail instructions
If you are logging on to your voicemail for the first time, refer to the Get started section on this page. If you are looking for specific instructions for using your voicemail, refer to the Your voicemail features section for links to valuable self‑help resource pages.
To download and print a one‑page quick reference chart for listening to your voicemail messages, please open the Voicemail quick reference guide PDF.
For information about using your desktop telephone’s features, open the Cisco IP telephone user instructions Help Resources page.
Get started
The first step to acccess your voicemail is to register with Cisco Unity Connection, using the desktop telephone. Staff will receive a temporary PIN when their voicemail account is first setup. Press the Messages button on your desktop telephone for the first time, you will receive a prompt to enter your temporary PIN.
If you have not received a PIN click Voice Mail to submit a support ticket.
Register to use your voicemail
Once you log on using your temporary PIN, the first‑time enrollment message will guide you through a set of prerecorded instructions to help you complete the following tasks:
- Record your name.
- Record a greeting that outside callers hear when you do not answer your telephone.
- Change your telephone password. (Longer passwords are more secure.)
NOTE:- The minimum password length is four digits.
- Cisco Unity Connection stores your five previously used passwords and prohibits you from reusing a password that is saved in your history.
- Your password credentials expire after six months, at which time the system will prompt you to change your password.
Your voicemail features
Click the following links to navigate to the Help Resources pages of the voicemail features that you need help with:
- Change your greeting by telephone
- Change your telephone password
- Check your messages from a touch‑tone telephone
- Forward your voicemail messages by telephone
- Listen to your voicemail messages
- Reply to your voicemail messages by telephone
- Use your voicemail – shortcut menus
Desktop telephone support
Click the links below to submit an ITS support ticket for these specific topics:
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