IT Solutions is planning a network maintenance window to support ongoing network services, upgrades, and enhancements.

–Scheduled Maintenance Window–

Start:  Friday October 13 2023 22:00

Complete:  Friday October 13 2023 23:00

–User Experience–

During the maintenance window there may be interruptions in wireless internet service at the EDC campus, including the PGI residence.

Plans for this maintenance window are subject to change.

If you have any questions or concerns regarding this maintenance window please submit an ITS Service Desk ticket here.

Due to system maintenance, the College’s online application, registration, and payment systems will be unavailable from 6:00am on Saturday, September 2, 2023, until approximately 6:00pm on Sunday, September 3, 2023. All other systems, such as Case Log, LEARN, etc., will be available and unaffected during the service period.

IT Solutions would like to make the College community aware of a provider scheduled maintenance window affecting the College internet connection.

–Scheduled Maintenance Window–
Start: Sunday, August 06th, 0000hrs (12:00am)
Complete: Sunday, August 06th, 0200hrs (02:00am)

–User Experience–
During the maintenance window there will be interruption to the College internet connection, resulting in no access to RRC hosted applications and services from off-site locations, and no access to internet hosted applications or services from on-Campus locations.  Examples of services affected include but are not limited to: access to VPN from off-site, access to HUB from off-site, access to virtual desktops from off-site, and internet from on-campus.

The main College web page (www.rrc.ca), as well as Cloud hosted College services will NOT be affected. These services include but are not limited to: Learn, O365, Webex, Adobe Cloud Connect, Campus Press, and Salesforce.

Plans for this maintenance window are subject to change.

If you have any questions or concerns regarding this maintenance window please contact the ITS Service Desk or email servicedesk@rrc.ca.

IT Solutions is planning a network maintenance window to support ongoing network services, upgrades, and enhancements.

–Scheduled Maintenance Window–
Start:  July 10th, 2023 @ 1700 hrs
Complete:  July 10th, 2023 @ 1800 hrs

–User Experience–
During this maintenance window there will be intermittent outages to wired network connectivity in E Building of the Notre Dame campus.

Plans for this maintenance window are subject to change.

If you have any questions or concerns regarding this maintenance window please submit an ITS Service Desk ticket here.

IT Solutions is planning a network maintenance window to support ongoing network services, upgrades, and enhancements. 

–Scheduled Maintenance Window– 

Start:  Sunday, July 9, 2023 21:00 

Complete:  Sunday, July 9, 2023 23:00 

–User Experience– 

During the maintenance window wireless internet service at the EDC campus will be offline. PGI wireless internet is not affected by the maintenance window. 

Plans for this maintenance window are subject to change.

If you have any questions or concerns regarding this maintenance window please submit an ITS Service Desk ticket here. 

Starting from June 30, 2023, at 4pm (CST), and continuing through to July 5, 2023, at 9am (CST), our Future Student Account website (apply.rrc.ca) will be temporarily unavailable. During this period, you will be unable to submit applications for College programs, upload your documents or register for any future student events through the website.

Preparing to deal with the downtime

While our Future Student Account website is temporarily unavailable, we recommend taking the following steps to ensure a smooth transition:

• Submitting Applications: If you are planning to apply for a College program during the affected period, we advise completing and submitting your application or uploading your documents before July 1, 2023. This will ensure that your application is processed without any delays caused by the downtime.
• Future Student Events and Assessments: If you are interested in attending any future student events or registering for an assessment, we encourage you to check our events webpage  or assessments webpage beforehand to see if registration is still open.
• Stay Updated: We will provide updates regarding the website’s downtime and its restoration through our official communication channels. Please stay connected with us via our social media accounts and check our website regularly for any announcements or important information.

At RRC Polytech, we strive to provide the best possible experience for our future students, and we sincerely apologize for any inconvenience caused by the temporary downtime of our Future Student Account website. We appreciate your understanding and patience during this period.

If you have any questions or concerns, please contact our Student Service Centre.

IT Solutions recently completed upgrades to our VPN.  Staff will be upgraded to the new client when they next connect to VPN.  The new client is very similar in function to the previous client, with the following changes:

1. When connecting to VPN, a tab in your default browser will open to complete the MFA process.  This was previously handled within the VPN client’s internal browser.  This tab can be closed once authentication is complete.
2. A tab in your default browser may also be opened on disconnect.  This can be closed when disconnect is completed.
3. The VPN client has been renamed to the “Cisco Secure Client”.  It was previously called the “Cisco AnyConnect Secure Mobility Client”.  If searching for the app on your computer, search for “Secure”.

Due to College system maintenance, the College’s online application, registration, and payment systems will be unavailable from Saturday, August 27 until approximately Sunday, August 28 at 6 pm. All other systems, such as Case Log, LEARN, etc., will be available and unaffected during the service period.

IT Solutions would like to make the College community aware of a resolution to issues with Adobe Acrobat Reader that occurred on August 23.

IT Solutions has identified the issue which caused Adobe Acrobat to be removed on some College workstations/laptops and has completed steps to avoid this issue from occurring on additional workstations/laptops. For some affected by the issue the resolution was a reboot allowing IT systems to repair the issue but this hasn’t worked for all staff. If you were impacted and are still having an issue with opening Adobe Acrobat Reader on your workstation/laptop, please follow the steps below.

Steps to resolve Adobe Acrobat removal from your computer

Please perform the following actions:

1. Right click on Start.
2. Click on either Apps and Features in Windows 10 or Installed Apps in Windows 11.
3. Click Adobe Acrobat DC.
4. Click Modify.
5. Click Next on the Adobe Acrobat DC Application Maintenance window.
6. Select Repair, and then click Next.

These actions will restore Adobe Acrobat on your computer.

If you require direct assistance from an ITS Staff member on this issue please submit an ITS Service Desk ticket and a staff member will contact you to assist in resolving the issue.

Need IT help?

• ITS Help Resources has many self-help categories designed to help you solve common IT issues. ITS adds new pages all the time, so visit this resource often!
• ITS Service Desk is the website to use if you have already explored the Help Resources pages and still cannot find the answer you are looking for. You can submit a new support request to receive help directly from an ITS team member.

As part of RRC Polytech’s ongoing commitment to improve our cyber security posture, Multi-Factor Authentication (MFA) is now available for all RRC Polytech students. We are encouraging all students to get ahead of the curve and implement this additional security feature now, as this will become a requirement later this year.

Multi-Factor Authentication is a process where students will be required to provide a secondary authentication method when logging on to access College resources such as student email, HUB, Office 365 productivity and collaboration tools. Many of you will already have experience using MFA to access services such as online banking, personal email, and social media sites.

Increasingly, bad actors try to compromise accounts to steal personal and financial information, send spam (unsolicited email), malicious software and ransomware. Ransomware is often used to block access to your data until money has been paid. Enabling MFA is an effective way of preventing these types of attacks.

When using MFA, you will initially provide your password and then provide a secondary authentication using a smart phone application. It is a simple and secure process that pairs something you know with something you have and is a great way to protect your college account and your information.

Setting up MFA is an easy process that takes about 10 minutes to complete. The most convenient way to use MFA is with a smart phone and you will need to install the Microsoft Authenticator application.

To setup MFA for your RRC Polytech account, please follow the detailed installation instructions.

Note: RRC Polytech is implementing Multi-Factor Authentication (MFA) for all accounts. MFA will be required for student accounts after November 21. You must setup MFA for your account before November 21 in order to have uninterrupted access to RRC systems and services

If you should experience any issues during the installation, or after installation, please email the service desk at servicedesk@rrc.ca.