Be sure you know and understand your Out-of-Country Emergency Travel Health Coverage.

Eligible Red River College employees and their eligible dependents have 100% Emergency Travel Health Coverage for trips up to 90 days. For this coverage to apply, Provincial healthcare plan coverage must also be in place. If you are planning on travelling for an extended period of time, you may want to inquire about getting a coverage extension for your provincial healthcare coverage and consider purchasing additional coverage.

What is an out-of-country medical emergency?

The definition of an out-of-country medical emergency is “a sudden, unexpected injury or acute episode of disease”. Coverage does not include trip cancellation, trip interruption or loss or damage of baggage and you will not be covered if you are travelling against medical advice.

What to do before you leave on vacation:

• Leave details of your insurance coverage along with copies of other important documents with a contact person at home.
• Consider talking to your doctor to address any concerns about travelling with a medical condition.
• Pack all of your important documents, including:
  ✓ Your Plan ID (Benefits Card)
  ✓ Your provincial health card
  ✓ A valid passport
  ✓ Medications; and
  ✓ Other important documents

What to do during a medical emergency out-of-province/country?

If you experience a medical emergency while outside of Canada, call Global Medical Assistance (GMA) as soon as possible. The GMA program through Great-West Life provides medical assistance by locating medical services and obtaining Great-West Life’s approval of covered expenses through a worldwide communications network which operates 24 hours a day. The GMA toll-free numbers are located on the back of your benefits card. The call can be made during or immediately following a medical situation, such as:

• Hospitalization
• Locating proper medical care
• Physician and/or Hospital insurance verification (confirmed through GMA directly)
• Requiring medical treatment due to an accident
• A medical problem requiring translation services
• Emergency evacuation when deemed medically necessary (arrangements will be made through GMA).
• A serious medical problem arises

When calling GMA, be prepared to provide the following information:

✓ The name of the person covered
✓ The group and contract number; and
✓ A description of the problem

Please note, GMA coverage for travel within Canada is limited to emergencies arising more than 500 kilometers from home.

For more information or to print your ID card, log in to the Great-West Life Member Portal with your Great-West Life user name and password.

The above summary is for general use and informational purposes only. In the event of a discrepancy between this benefit and the master contract, the terms of the group contract will apply.

Supporting Your Wellness

The LifeWorks website contains useful tools and articles to help you manage your stress and improve focus. You even have access to seminars at www.lifeworks.com.

Check out this podcast to help you improve the quality of your life:

• The Benefits of Slow Parenting

Remember your EFAP User ID and Password:

User ID: rrcefap                                Password: efap