Hospitality Grads at Home on Delta Hotel’s Staff Roster
Any experienced hotel guest knows the person who holds the room keys also holds the power to make or break your stay.
Kevin Dyck, the Front Office Manager at the Delta Hotel in Winnipeg, agrees it takes a certain personality type to hold down the front desk at a major hotel.
“You need to be warm and genuine,” he says. “The people that have success genuinely want guests to have a good stay.”
And the ability to make a connection with a guest during a two-minute check-in isn’t something that can be taught – not even in Red River College’s Hospitality and Tourism Management program. Dyck, who graduated from the course in 2005, says that’s one of the first lessons he learned at RRC.