Student password help resources

Helpful information before you begin

• To create a secure and strong password that adheres to RRC Polytech’s password policy, open the Create a strong password and Password policy webpages for information.
• If you have recently changed your password and are not sure why your account is locked, open the Unlock your College account webpage for additional information.
• If you are having Apply Online account access concerns, open the Apply Online section for instructions.

Which instructions do I use?

• To claim your account for the first time or if you have forgotten your password, refer to the Claim your account / Forgot your password section for instructions.
• To change your password at any time, or after you receive notification of an expiring password, refer to the Change your password section for instructions.

Claim your account / Forgot your password

1. On the HUB home page, on the Login to HUB section, click the Claim your account / Forgot your password link.
   
2. On the Claim your account / Forgot your password window, enter ONE of the three available options so that the College can verify your identity, then enter your date of birth, and then click Continue.
   
3. Record your College‑issued user name, enter your new password, confirm your new password, and then click Change my password
   
   
   NOTE: If you are confident that you have entered the correct information in Step 2 and are unable to complete the process, you can contact the following College resources for further assistance (please provide as much detailed information about yourself and your account as possible):

   • Student Service Centres
   • ITS Service Desk website

4. Confirm that your email on file is correct, and then click Continue. If it is not correct, click the manual instructions link.
   
5. Locate your temporary reset code from the email address identified in Step 4, enter the code into the Reset Code field, click Continue, and when the Change your password window opens, you can reset your password as described in Step 5 of the Change your password section.
   
   IMPORTANT: Your temporary reset code is valid for only one hour. If you do not use your reset code before it expires, refer to Step 1 to receive a new code.

   

6. Once you have claimed your account and become an admitted/registered student, you must set up your Multi-factor authentication (MFA), using the following link:
   • MFA setup instructions

Change your password

• If you are already logged on to HUB, refer to Step 1.
• If you are on the HUB log on page, refer to Step 3.

1. Click the User icon in the top right‑hand corner, and in the drop‑down menu, select Change password to open the Change your password window.
   
2. Refer to Step 5.
3. On the HUB home page, on the Login to HUB section, click the Change your password link.
   
4. On the Change your password window, enter your College user name and password, and then click Continue.
   
5. On the Change your password window, click the Show/Hide password policy link to review the password policy requirements, record your College‑issued user name, enter your new password, confirm your new password, and then click Change my password.
   
   
   NOTE: If you are changing your password for the first time in HUB, the Set your security questions window will open, click the More information link for tips on choosing effective questions, enter questions and answers for all three security questions, and then click Change my password.

To revise your security questions at a later time, click the User icon in the top right‑hand corner, and in the drop‑down menu, select Profile.